This Privacy Notice describes the information Maintain Your Home, LLC (“Maintain Your Home”, “we”, “our”, or “us”) collects, how we use and retain this information, with whom we share it, and the choices you have in connection with these activities. This Privacy Notice applies to our website, https://maintainyourhome.com/, owned and controlled by Maintain Your Home (the “Website”).
1. PERSONAL INFORMATION WE COLLECT, HOW WE USE IT, AND HOW WE SHARE IT
When you interact with our Website, we collect your personal information. Personal information is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual.
We will collect your personal information when you:
- Complete the “Sign Up Today” form. When you complete the “Sign Up” form on our Website, we will collect your identifiers (name, email address, telephone number, address), and details of the project and project location, and anything else you decide to include in the “How can we help you?” form. We use this information to respond to your inquiry, and prepare initial thoughts and ideas for the project. Your identifiers will be shared with our email marketing provider so we can email you in the future to continue to keep you updated on services. See below for further detail regarding our email marketing practices.
- Complete the “Schedule a Visit Form”. When you elect to book either a General Contractor or Handyman we collect your identifiers (name, email address, telephone number, address), and details of the project. At your discretion, you may upload images of the item/project/space in need of our professional assistance. Please do not upload any personal or sensitive information or images. We are not responsible for any visual contents submitted by you as part of your request forms or business inquiries. For the sake of clarity, please also review our Terms of Service. We will share this information with Housecall Pro to facilitate the scheduling, billing, and coordination with the professional you intend to hire.
- Subscribe to our Email List. When you are added to our list after contacting us with an inquiry or filing out a form on the Website, if we have not collected it already, we collect your personal identifiers (name, email address, contact type) and your notification preferences. We use this personal information to fulfill your request to receive email alerts and marketing communications. We will share your identifiers (name and email address) with our email marketing provider to send you the marketing emails. You can unsubscribe at any time by clicking on the “unsubscribe” link in each email. Please note that we will continue to send you notifications necessary to the Website, or your request services or inquiries. Our communications contain tracking technologies, to analyze whether a predefined action took place by a recipient, such as opening our communications, in order to better adapt and distribute our communications. You can disable tracking by disabling the display of images by default in your email program. If Your preferred method of contact is text message, with your consent, we will send you automated transactional text messages. You can opt-out at any time by replying “STOP” to any automated text message from us, or emailing us at info@maintainyourhome.com.
- Interact with the website Virtual Assistant (“Chatbot”). With your consent, we collect any identifier (name), and any other information that you share with our Chatbot in the course of communicating with us through the chatbot.We share the content of your communications with our chatbot service provider to facilitate the use of the chatbot on the Website.
- Automatic Data Collection via the Website. In addition to the personal information you provide directly to us, we also collect information automatically as you use our Website. We use essential, functional, analytics, and advertising cookies to collect your internet or other electronic network activity information (device, usage, location information (determined through your IP address), such as your browsing history, configuration, unique online identifiers, and interactions with our ads on third-party websites), when you interact with the Website. We use this information to: (i) track you within the Website; (ii) enhance user experience; (iii) conduct analytics to improve the Website; (iv) prevent fraudulent use of the Website; (v) diagnose and repair Website errors, and, in cases of abuse, track and mitigate the abuse; and (vi) market to you more effectively across different web pages and social media platforms. In general, to disable cookies and limit the collection and use of information through them, you can set your browser to refuse cookies or indicate when a cookie is being sent. When you opt-out, an opt-out cookie will be placed on your device. The opt-out cookie is browser and device specific and will only last until cookies are cleared from your browser or device. Particular third-party cookies to note on our Website include:
- Google Analytics. We use Google Analytics to collect information on your use of our Website to improve our Website. In order to collect this information, Google Analytics may set cookies on your browser, or read cookies that are already there. Google Analytics may also receive information about you from applications you have downloaded that partner with Google. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to our Website is restricted by the Google Analytics Terms of Use and Privacy Policy. Generally, to prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on.
- Vimeo. We use Vimeo as our video platform to embed content on our Website. If you are logged into a Vimeo account, Vimeo places its own cookies on your device when you visit part of our Website where a Vimeo video is embedded. Vimeo uses these cookies to track viewing statistics and assign a unique identifier to the device on which the video is viewed, enabling Vimeo to recognize the device. We also incorporate Google Analytics into our videos embedded from Vimeo or YouTube (see above regarding Google Analytics). To opt-out of this sharing you may change your browser settings to delete existing cookies and reject new cookies, or visit the Digital Advertising Alliance (DAA) and its AdChoices program. Please review Vimeo’s Privacy Policy for additional information on how Vimeo uses the information collected.
- Facebook Pixel. We use Facebook Pixel to customize our advertising and to serve you ads on your social media based on your browsing behavior. This allows your behavior to be tracked after you have been redirected to our Websites by clicking on a Facebook ad. Facebook stores cookies on your device to enable us to measure the effectiveness of Facebook ads for statistical and market research purposes. We do not have access to the information collected through Facebook’s cookies. However, the information collected via Facebook, on the Website as well as other websites on which Facebook’s cookies are installed, is also stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes in accordance with Facebook’s Data Usage Policy. The Facebook cookies also allow Facebook and its partners to show you advertisements on and outside of Facebook. To opt-out of this sharing and displaying of Facebook ads, visit your Facebook Advertisement Preferences, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. If you do not have a Facebook account, you can opt-out of Facebook ads through the Digital Advertising Alliance (DAA) and its AdChoices program.
- Interact with us on social media. When you interact with our fan page on social networking websites, such as Facebook, Twitter (or “X”), LinkedIn, Yelp, TikTok and Instagram (each a “Fan Page” and collectively “Fan Pages”), we collect basic engagement metrics and use it to tailor content and marketing and use it to improve user experience as set forth in this section. Please note that we do not control the use or storage of the information that you have posted to any social networking websites. This information is collected and processed by the social networking websites for their own purposes, including marketing. For more information on how Facebook, Twitter (“X”), LinkedIn, TikTok, and Yelp, and YouTube use your personal information, please see TikTok’s Privacy Policy, Facebook’s Privacy Policy, Twitter’s (X’s) Privacy Policy, LinkedIn Privacy Policy, and Instagram’s Privacy Policy, Yelp’s Privacy Policy.
- Fan Pages. When interacting with our Fan Pages, we collect, from you, your personal identifiers (first and last name) and visual information (photograph (i.e., profile picture)), as well as any information that you provide when interacting with our Fan Pages (e.g., commenting, sharing, and rating). We use this information to advertise our products, for events and invitations, and to communicate with users via the contribution and comment function. Because our Fan Pages are publicly accessible, when you use them to interact with other users, for example by posting, leaving comments or liking or sharing posts, any personal information that you post in them or provide when registering can be viewed by others or used by them as they see fit.The content posted on our Fan Pages or other public areas of social networking websites can be deleted in the same way as other content that you have created.
- Community Management. We collect, from you, your contact, including “likes”, shares, messages and other interactions with the content, in order to analyze and evaluate how our content is perceived, to learn from it, and to improve our public relations efforts. We use this information to create advertisements that match our Fan Page and to disseminate them via the Social Network based on demographic data.
- Purchase a Subscription Membership as a Homeowner. When you sign up for a Homeowner Membership Subscription on our Website, we collect from you your personal identifiers (first and last name, email address, telephone number, and physical address). We will not collect your full payment card information, as that is collected directly by our webform and payment processor providers, but we do collect the last four digits of your payment card as part of our transaction history. We use this information to set up your account, process your payment on a recurring basis for your monthly subscription, and fulfill and manage request orders.
- Purchase Subscription for Rental Property Maintenance as Landlord. When you sign up for a rental property maintenance as a landlord subscription on our Website, we collect from you your personal identifiers (first and last name, email address, telephone number, and physical address). We will not collect your full payment card information, as that is collected directly by our webform and payment processor providers, but we do collect the last four digits of your payment card as part of our transaction history. We use this information to set up your account, process your payment on a recurring basis for your monthly subscription, and fulfill and manage request orders.
- Contact Us. When you complete the “Contact Us” form on the Website, we will collect your identifiers (name, email address, telephone number, and ZIP code). We will use this information to initially contact you and further communicate with you about our services.
2. HOW WE SHARE YOUR PERSONAL INFORMATION
A. General Sharing
Maintain Your Home shares personal information in the following instances:
- Within Maintain Your Home. We share your personal information within Maintain Your Home for to efficiently and effectively provide the Website and our services, such as accounting and client support. Access to your personal information is limited to those on a need-to-know basis.
- With service providers. We share personal information with service providers that assist us in providing the Website or our services. These service providers are described more specifically in the PERSONAL INFORMATION WE COLLECT, HOW WE USE IT, AND HOW WE SHARE IT section of this Privacy Notice.
- In the event of a corporate reorganization. In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we would share personal information with third parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction. We would also share personal information with third parties if we undergo bankruptcy or liquidation, in the course of such proceedings.
- For legal purposes. We will share your personal information where we are legally required to do so, such as in response to court orders, law enforcement or legal process, including for national security purposes; to establish, protect, or exercise our legal rights, as required to enforce our terms of service or other contracts; to defend against legal claims or demands; to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person; or to comply with the requirements of any applicable law.
- With your consent. Apart from the reasons identified above, we may request your permission to share your personal information for a specific purpose. We will notify you and request consent before you provide the personal information or before the personal information you have already provided is shared for such purpose. You may revoke your consent at any time.
Maintain Your Home may also share anonymized and aggregated data (“De-Identified Information”) in marketing materials. Maintain Your Home may also use De-Identified Information for commercial collaborations with private companies. Additionally, Maintain Your Home may, with your consent, publicly display pictures and/or videos of your home improvement or repair on our Website until we decide to remove such pictures and/or videos. These pictures and/or videos may include the inside or outside of your home and/or property.
3. GENERAL INFORMATION CHOICES
You have the following choices with respect to your personal information:
- Opt-out of marketing email trackers. You can disable tracking by disabling the display of images by default in your email program.
- Opt-out of marketing communications. You may opt-out of receiving marketing emails from us by clicking the “unsubscribe” link provided with each email. Please note that we will continue to send you emails necessary to the Website or any assistance or services you request. For text message marketing, you can opt out by replying “STOP” to any automated text message or emailing us at info@maintainyourhome.com.
- Opt Out of Other Cookies. All session cookies are temporary and expire after you close your web browser. Persistent cookies can be removed by following your web browser’s directions. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. Please note that each web browser is different. To find information relating to your browser, visit the browser developer’s Website and mobile application. If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of our website may not function properly. If you choose to opt out, we will place an “opt-out cookie” on your device. The “opt-out cookie” is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for essential cookies. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences. By clicking on the “Opt-Out” links below, you will be directed to the respective third-party website where your computer will be scanned to determine who maintains cookies on you. At that time, you can either choose to opt out of all targeted advertising or you can choose to opt out of targeted advertising by selecting individual companies who maintain a cookie on your machine.
- Association of National Advertisers opt-out registration: https://dmachoice.thedma.org/
- Network Advertising Initiative (NAI) Opt-Out: https://www.networkadvertising.org/managing/opt_out.asp
- Digital Advertising Alliance (DAA) Opt-Out: https://optout.aboutads.info
4. DO NOT TRACK
We do not recognize “Do Not Track” requests for internet browsers. Do Not Track is a preference you can set to inform websites and applications that you do not want to be tracked.
5. SECURITY OF YOUR PERSONAL INFORMATION
We implement and maintain reasonable security measures to protect the personal information we collect and maintain from unauthorized access, destruction, use, modification, or disclosure. These security measures include encryption and access controls. However, no security measure or modality of data transmission over the Internet is 100% secure and we are unable to guarantee the absolute security of the personal information we have collected from you.
6. AGE RESTRICTION
The Website are not intended for individuals under the age of eighteen (18). If we learn that we have collected or received personal information from a child under the age of eighteen (18), we will delete that information. If you believe we might have information from or about a child under the age of eighteen (18), please contact us at info@maintainyourhome.com.
7. CHANGES TO THIS PRIVACY NOTICE
We may amend this Privacy Notice in our sole discretion at any time. If we do, we will post the changes to this page, and will indicate the date the changes go into effect. We encourage you to review our Privacy Notice to stay informed. If we make changes that materially affect your privacy rights, we will notify you by prominent posting on the Website, and/or via email, and request your consent, if required.
8. CONTACT US
If you have any questions regarding this Privacy Notice, please contact us at info@maintainyourhome.com.
Last modified on 04/16/2024
